Patient Financial Services

At Wyoming Medical Center, we take our role as a community hospital very seriously. Our doors remain open to anyone who needs emergent medical care, regardless of his or her ability to pay.

When you visit Wyoming Medical Center, a Patient Access Specialist will assist you with filling out paperwork that will allow us to treat you and work with your insurance company. For your protection and safety, you will be asked to provide your photo ID and Insurance card each time you visit us for your healthcare needs. These initial steps will help to ensure we have your most current information. When you are scheduled with WMC for a test or procedure, we will provide you an estimate of expected charges and we will determine your portion of responsibility for that estimated cost. This could include deductibles, co-insurance, and/or copay amounts. Your portion of responsibility will be collected at the time you register for service. We accept Visa, Master Card, American Express, Discover, cash, check and money orders. If you are unable to pay the requested amount, other options will be outlined for you by a Patient Access Specialist.

We will only be collecting the patient responsibility portion on hospital applicable fees/charges and we ask that you please remember treatment at our hospital can result in several bills depending on the services provided. For example, if your physician orders blood tests for you, you may receive a laboratory bill in addition to your WMC billing statement. If your physician orders X-rays for you, you may receive a bill from the Radiologist for their reading fee. In any case, we provide all appropriate members of your healthcare team with your insurance and billing information. However, these parties have payment policies and billing procedures of their own and you should contact them with any inquiries regarding their billing statements.

Discharge Desk
If you come to WMC for emergency care, one of our representatives will collect your insurance and billing information after treatment. Once your treatment is complete, a member of the Emergency Room staff will then direct you to the discharge desk. The representative will explain our collecting and billing process and ask you for a minimum payment toward estimated charges based on your financial responsibility. We accept all forms of payment including Visa, Master Card, American Express and Discover as well as cash and checks.

Regardless of your ability to make a payment, your representative will outline long-term payment options and possibly discuss your eligibility and the application process for our charity care assistance program.

Patient Financial Services Office Hours:
Mon., Wed., Fri. 8 a.m. – 5 p.m. MST
Tues. and Thurs. 8 a.m. – 7 p.m. MST
Physical Address: 167 S. Conwell, Ste. 2

Payment Arrangements
We offer a number of flexible payment options. Payment plans must be arranged through a financial counselor.

Twelve month payment plan
Under this plan, you may pay your bill in twelve equal installments to the hospital over a twelve month period with no interest.
Long-term financing program
If you cannot pay your bill in full within twelve months, you may extend your payments through an unsecured loan at a favorable interest rate.
Charity Care assistance program
Charity Care assistance is available for qualified applicants. Partial or full adjustments may be made based on your financial need. For information please contact a financial counselor directly. To read more about the charity care assistance program, click here.
Insurance payments to patients
Your insurance company may pay you directly for the care we provided. It is the your responsibility to forward those payments to Wyoming Medical Center to pay for that care.

Financial Counselors
Wyoming Medical Center’s commitment to improving the health of our community means ensuring that everyone has access to quality medical care. We want to make your bill payment as easy and stress-free as possible. Our financial counselors can assist you in determining if you may qualify for benefits through your employer, the state and/or other assistance programs. The financial counselors can also assist with determination of your insurance benefits, the billing and claim process, as well as with payment options or Charity Care questions. We provide qualified financial counselors in Patient Access to assist you with your financial questions or concerns during your stay with us. A counselor can be reached Monday through Friday 8 to 5 p.m. at 577-2150.

Questions?
For assistance with financial questions after your hospital stay, please call Patient Financial Services. Please choose the phone number that corresponds with the first letter of your last name.

Toll Free: 1-877-962-7243
Email: Billingquestions@wmcnet.org

Please mail payments to:
Wyoming Medical Center
Patient Financial Services
1233 E. Second St.
Casper, WY 82601

Pay Your Bill On-line click here